Smiley's Cleaning Services

    Privacy Policy

    Last Updated: January 15, 2026

    Smiley’s Cleaning Services (“Smiley’s,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information.

    1) Information We Collect

    We may collect information in the following ways:

    A) Information You Provide to Us

    • Contact Information: Name, email address, phone number, business name, and service address.
    • Quote/Service Details: Type of cleaning requested (commercial, janitorial, Airbnb/vacation rental), frequency, square footage, add-on services, property details, notes, and preferred dates/times.
    • Communications: Information you share when you contact us by phone, email, text, or through forms on our website.

    B) Information Collected Automatically

    • Device & Usage Data: IP address, browser type, pages visited, time on site, referring/exit pages, and general usage analytics.
    • Cookies & Similar Technologies: We may use cookies to improve site functionality and understand how visitors use our website.

    C) Payment Information

    If you make a payment, your payment is processed by a third-party payment processor (for example, Square or Stripe). We do not store full payment card numbers. Payment processors may collect information needed to process your payment in accordance with their privacy policies.

    2) How We Use Your Information

    We may use the information we collect to:

    • Provide quotes, schedule services, and deliver cleaning services you request
    • Respond to inquiries and provide customer support
    • Send important service-related messages (appointment confirmations, reminders, invoices)
    • Improve our website, services, and customer experience
    • Comply with legal obligations

    3) How We Share Your Information

    We do not sell your personal information. We may share information only in the following limited circumstances:

    • Service Providers: With trusted third-party vendors who assist us (e.g., payment processors, CRM software, email services) strictly for business purposes.
    • Legal Compliance: If required by law, court order, or to protect our rights or the safety of others.
    • Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred.

    4) Data Security

    We implement reasonable security measures to protect your personal information from unauthorized access, loss, or misuse. However, no data transmission over the internet is 100% secure.

    5) Your Choices

    • Opt-Out: You may unsubscribe from marketing emails by following the unsubscribe link.
    • Access/Update: You may contact us to request corrections to your personal information.

    6) Contact Us

    If you have any questions about this Privacy Policy, please contact us at:

    Smiley’s Cleaning Services
    Charlotte, NC
    Phone: (704) 389-2029